Started with a great email, then follow up phone call to make sure their estimate included everything for my across the neighborhood move. Great customer service on the phone.
Day of the move, got a call from lead guy, Juan, when he was underway, with an ETA, and they showed up within 2 minutes of ETA!
All three guys were just fantastic, carefully protected my floors in both old and new place, wrapped all the furniture in blankets, just really were very careful without wasting any time. I was super happy with the whole process.
At the end, Juan totaled up the time, made the charges clear and they were pretty much spot on what the phone call estimate was. I paid with a credit card via Square. As simple as it gets.
Huge thanks to Eamon and Chris for assisting in my move this morning. They arrived promptly and were extremely personable. Moving homes is always a very stressful task but the guys at Gigantic moving made it unbelievably easy.
Thanks again guys.
Right off the bat on our phone conversation they displayed professionalism by asking the right questions (will you be moving your fridge or other appliances) and providing the right information (we start charging upon arrival and stop upon completion). I was promised a crew of two but 3 people showed up on time for the same price. They wrapped every large item in blankets to avoid scratching the walls and they worked hard in the rain. Top notch crew. Thank you Juan / Pedro / Moses / Michelle / Noelle for your professionalism.
Thanks to Nick, Chris and Banks who did an outstanding job. My things were handled with care and quickly got them to my new home. Great job guys and Gigantic Moving and Storage.